Good Spa Guide Awards 2018: Seaham Hall wins Best for Customer Service

November 23, 2018 | Seaham Hall

Seaham Hall award

The five-star hotel’s spa sets itself apart from other establishments, according to over 60,000 spa-goers, through outstanding care of its cherished guests

L-R: Daphne – Good Spa Guide; Victoria – Natura Bisse; Dannika and Amanda – Serenity Spa

The Good Spa Guide Awards 2018, in association with Temple Spa, showcases sheer excellence in the UK’s spa world. Seaham Hall, a 21-suite hotel on Durham’s magnificent Heritage Coast, features the Serenity Spa, a dazzling 44,000 sq ft spa, connected to the hotel via a spectacular subterranean walkway.

Highly experienced Spa Director Helen Coulon has headed up spas across the globe and, with her dedicated and very able team, prizes her customers’ satisfaction, relaxation and pleasure beyond all else.

Accepting the award, Coulon comments: “This award makes everything we do worthwhile. To know that the high standards we adhere to, and the consideration and warmth we show to our guests, is recognised and appreciated, is wonderful.”

The spa also has a 20-metre pool, a new Zen Garden with an infinity hydrotherapy pool, 17 therapy rooms, outdoor hot tubs, three thermal rooms and a Pan-Asian restaurant, The Ozone.

Special offer: Twilight Spa from £57.50 pp

With full use of the spa facilities from 6pm until 10pm, this is Seaham Hall’s most popular spa experience and includes a delicious two-course dinner in the spa’s Pan-Asian restaurant and complimentary use of the fluffy robes, towels and slippers.

Call Seaham Hall’s expert team on 0191 516 1400 to book or visit

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